Start here · Essential guide
Change Management for System and Structure Changes
A balanced guide to preparing, supporting and sustaining people through new systems or structures, with the trade-offs and limits of managed change.
Change and Migration
Change Management
Helping people and teams adapt when systems or structures change.
Building a Case for Change Without Overselling It
How to explain the reasons, costs and uncertainties of a system or structure change honestly, so the people affected have grounds to trust the message.
Change Champions and Local Networks
How local advocates help translate central changes into everyday terms, pass concerns back to the project team, and what makes a champion network work.
Communication Plans for Organizational Change
What to say, when to say it and which channels to use during a system or structure change, including how to build two-way feedback into the plan.
Measuring Adoption After a System Change
How to tell real use of a new system from nominal compliance, which signals are worth tracking, and how to measure adoption fairly without blaming users.
Stakeholder Mapping Before a Centralization Project
How to identify who a centralization project affects, how much influence and concern each group has, and how to plan engagement for each before starting.
Supporting Managers Through Restructuring
What middle managers typically need in order to lead their teams when roles and reporting lines shift, from early information to training and a way to be heard.
Training Approaches for New Central Systems
A comparison of classroom, self-paced, on-the-job and champion-led training for new tools, with guidance on when each fits and how to combine them.
When Change Stalls: Diagnosing Resistance
How to tell legitimate objections from habit and uncertainty when a system or structure change stalls, and how to adjust the plan based on what you find.
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