Operations and People
Standard processes, automation and project offices.
Start here · Essential guide
A balanced look at centralized management of business operations beyond IT: standard processes, clear ownership and less duplicate work, plus the downsides.
How documenting and standardizing workflows across teams and locations can help efficiency, with an illustrative worked example and the cost of rigid processes.
How shared software platforms and workflow automation can remove manual hand-offs and re-keying, and what to watch for: dependence, rigidity and automating a poor process.
How to write, store and update standard operating procedures so they stay accurate and usable: structure, ownership, version control, review and common mistakes.
The project management office model explained: portfolio visibility, shared methods and resource planning, balanced against the risk of bureaucracy and distance.
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